Requests for refunds of donations to the Tor Project will be honored within six months of the gift. If you want a full or partial refund, please follow these instructions.
If you have made a donation using your credit card or PayPal, please email giving(at)torproject.org.
To process your refund, we'll need to know the following:
Some payment methods won't support refunds, or require them to be made in a specific way, so we may need additional information from you in order to process yours.
If during your donation you requested and were mailed a gift, your refund will be limited to the amount of the donation above the amount that qualified you for the gift.
For instance, if the giving level is $75 to receive a t-shirt, you donated $75, and you were mailed a t-shirt, we will not process a refund; however, if you donated $100, and you were mailed a t-shirt, we would process a $25 refund.
Below, you will find the cryptocurrency donation refund policy for the Tor Project. This policy varies from the refund policy for donations made in fiat. If you require a refund for a donation made to the Tor Project in cryptocurrency, you should be aware of the requirements below:
To initiate a cryptocurrency refund, contact giving(at)torproject.org.
To verify your identity and receive a refund, you will be required to provide additional information, so be prepared to provide these documents:
Proof of residence documents must contain your name, address and be dated less than 3 months ago from the date of submission. We do NOT accept P.O. Box addresses from any country. Valid documents include, but are not limited to:
We do NOT accept USPS change-of-address letters.
For documents in languages that use non-Latin characters (such as Russian, Chinese, Thai, Hebrew, etc.), a notarized translation of your proof of residence document will greatly speed up processing time.
If you need any clarification about the information requested, please see Kraken's document verification requirements.
If you need a refund for a circumstance not covered in this policy, please email giving(at)torproject.org.