Refund policy

Requests for refunds of donations to the Tor Project will be honored within six months of the gift. If you want a full or partial refund, please follow these instructions.

Credit Card and PayPal Refunds

If you have made a donation using your credit card or PayPal, please email giving(at)torproject.org.

To process your refund, we'll need to know the following:

Some payment methods won't support refunds, or require them to be made in a specific way, so we may need additional information from you in order to process yours.

If during your donation you requested and were mailed a gift, your refund will be limited to the amount of the donation above the amount that qualified you for the gift.

For instance, if the giving level is $75 to receive a t-shirt, you donated $75, and you were mailed a t-shirt, we will not process a refund; however, if you donated $100, and you were mailed a t-shirt, we would process a $25 refund.

Cryptocurrency Refunds

Below, you will find the cryptocurrency donation refund policy for the Tor Project. This policy varies from the refund policy for donations made in fiat. If you require a refund for a donation made to the Tor Project in cryptocurrency, you should be aware of the requirements below:

To initiate a cryptocurrency refund, contact giving(at)torproject.org.

To verify your identity and receive a refund, you will be required to provide additional information, so be prepared to provide these documents:

If you need any clarification about the information requested, please see Kraken's document verification requirements.

Other Refunds

If you need a refund for a circumstance not covered in this policy, please email giving(at)torproject.org.

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